FAQs – MCJ Jewels
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FAQs

Product Purchase and Delivery Questions

What is the estimated delivery date of my order?

We work with all leading logistics partners in India to ensure smooth and timely delivery of your jewellery. It might take us upto 7-10 days to dispatch your order, once the order is confirmed. Once your order has been dispatched from our warehouse, deliveries are completed within 4-6 business days. We will keep sending you details of your order on your registered phone number and email .

My product is not delivered yet. How to contact them?

We sincerely apologise in case your order is delayed. Please reach out to us with your registered email: team@mcjjewels.com and we will escalate the matter to the shipping partner on your behalf.

My order is unshipped, I would like to cancel my order.

Sorry to hear that you would like to cancel your order. You can mail us at team@mcjjewels.com with your contact details, order no. We will Cancel on Your Behalf. Just for feedback, please do let us know what caused you to cancel your order, this will help us improve in future.

I would like to know about your return policy.

We offer a 30-day return policy on all our products, for all unused and unworn items, no questions asked. If you're not satisfied with the items you have received, please write to us at team@mcjjewels.com and we are happy to help!
Please note that the items must be returned in their original packing and should not have been used. MCJ* reserves the right to process refunds after checking the returned items. No returns will be accepted after 30 days. Cost of return logistics will be borne by customer.

Warranty related

What is covered by the warranty?

The MCJ* warranty covers only product plating issues and no other form of damage or product issue. For better understanding, the issues covered by MCJ* plating warranty are as follow:

*Change in product colour.

*Significant loss of shine in product colour.

*Blackening of product. Not applicable on oxidised jewellery.

*Not Applicable for Beads Bracelets.

How does the MCJ* Plating warranty work?

If any of the products that you have bought from MCJ*’s website have plating issues, you can claim the MCJ* plating warranty within 180 days of the product being delivered to you.
If your claim is approved, and the Eligible Product(s) is in stock, a fresh product shall be shipped to the address specified on the original order.
In case your claim is approved, and the Eligible Product(s) is out of stock, you shall receive a similar product. Please Note No Refund will be given on Warranty Issue.

How do I claim the warranty?

You can email with Details Order No. , desired item(s), Click/upload a picture of the Eligible Product(s).note on the issue resulting in the Warranty Claim.

Once your claim has been submitted, MCJ* Jewels shall arrange a return pick-up.

What if my warranty claim is not approved?

In case your claim is rejected, the Eligible Product(s) shall be returned to you on payment of two-way shipping cost. In case the packaging material is missing, the Company has a right to reject the claim outright.

MCJ* indicates Modern Culture Jewellery.
All Dispute are Subjected to Jaipur Judication.

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